Privacy Policy

1. Introduction

At Tutorioo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI tutoring platform. We are committed to protecting your data and ensuring transparency in all our data practices.

This policy applies to all users of Tutorioo, including students, parents, and guardians. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

• Account Information: Name, email address, password (encrypted)
• Profile Information: Year group, subjects, target grades
• Payment Information: Processed securely through Stripe (we never store full card details)
• Parent/Guardian Information: Contact details for account holders

2.2 Learning Data

• Lesson transcripts and interactions with the AI tutor
• Homework submissions and solutions
• Progress data, mastery levels, and performance metrics
• Time spent on platform and learning patterns

2.3 Technical Data

• IP address, browser type, device information
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for:

• Providing Services: Deliver personalized AI tutoring, track progress, generate reports
• Improving Platform: Analyze usage patterns to enhance AI algorithms and user experience
• Communication: Send lesson reports, account updates, and support responses
• Safety: Monitor interactions to ensure child safety and appropriate content
• Billing: Process payments and manage subscriptions
• Legal Compliance: Meet legal obligations and enforce our terms

4. Data Protection & Security

We implement industry-standard security measures to protect your data:

• Encryption: All data transmitted is encrypted using TLS/SSL
• Secure Storage: Data stored on secure servers with encryption at rest
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Security audits and vulnerability assessments
• GDPR Compliance: Full compliance with GDPR and UK data protection laws

5. Data Sharing & Disclosure

We do not sell your personal data. We may share information only in these circumstances:

• With Parents/Guardians: Learning progress and performance data
• Service Providers: Third parties who help operate our platform (e.g., Stripe for payments, OpenAI for AI services)
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In the event of a merger or acquisition (with notice to users)

6. Your Rights

Under GDPR and UK law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (“right to be forgotten”)
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Object: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@tutorioo.com

7. Children’s Privacy

Tutorioo is designed for students, including those under 18. We take extra precautions:

• Parental consent required for accounts of users under 13
• All interactions monitored by AI safety systems
• Content filtering to ensure age-appropriate material
• Parent dashboard provides full visibility
• Strict compliance with COPPA and UK children’s data protection laws

8. Cookies & Tracking

We use cookies and similar technologies to improve your experience. You can control cookies through your browser settings.

9. Data Retention

We retain your data only as long as necessary to provide services and comply with legal obligations. You can request deletion at any time.

10. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or platform notification.