Terms of Service

Who We Are

Tutorioo is operated by Janzay LLC, a Wyoming limited liability company, trading as "Tutorioo" ("Tutorioo", "we", "us", "our").

Janzay LLC
30 N Gould St Ste 100, Sheridan, WY 82801, United States
Email: support@tutorioo.com

1. The Service

Tutorioo is an AI-powered tutoring platform for US students preparing for AP, SAT, ACT, and US high-school coursework. We provide personalized learning assistance available through a web browser on any device. The service is designed to supplement, not replace, formal education.

2. Eligibility and Age Requirements

Minimum age to use Tutorioo: 13. You must be at least 13 years old to create or hold an account on Tutorioo, or otherwise to use the service. Tutorioo is not directed to, and is not available to, children under the age of 13. In accordance with the Children's Online Privacy Protection Act (COPPA), every sign-up path requires a date of birth and automatically rejects any registration where the user is under 13; no account is created in that case, and there is no parental-consent route that would allow a child under 13 to register.

Users aged 13 to 17 may register but require a parent or guardian to manage any paid subscription and to be involved in the account.

By registering, you confirm that you are at least 13 years old and that any information you provide at sign-up (including date of birth) is accurate. If we discover that an account on Tutorioo belongs to a person who is under 13, we will close the account and delete the associated personal information.

3. Your Account

You are responsible for maintaining the security of your account and all activities carried out under it. Please keep your login credentials confidential and provide accurate information when registering.

You may add multiple children as learners under one parent account. Each child has their own separate learning profile, session history, and progress data.

4. Billing and Payment Provider

Subscription payments are processed by Paddle (paddle.com), our payment provider and merchant of record. When you purchase a subscription, your payment contract is with Paddle, who collects and processes all payment details under their own terms of service and privacy policy. We receive only a confirmation of your subscription status — your card details never pass through our systems.

For US users we also offer PayPal as an alternative payment method. PayPal transactions are governed by PayPal's own terms and privacy policy.

By completing a purchase, you also agree to Paddle's buyer terms.

5. Subscriptions and Cancellation

Paid subscriptions are billed in advance on a recurring basis (monthly or annually) and renew automatically unless cancelled before the renewal date.

You may cancel your subscription at any time from your account settings; cancellation takes effect at the end of the current billing period and you retain access to your plan until that date. We do not provide automatic refunds for unused time, but see our Refund Policy below.

6. Refund Policy

We handle refund requests fairly and on a case-by-case basis. As a general guide:

• Mistaken purchase: If you purchased a subscription in error and have not used the service, contact support and we will issue a full refund.
• Partial usage: If you have used part of your subscription's included minutes, your refund eligibility will be assessed based on how much of the subscription has been consumed. We aim to be fair — if you have barely used your plan, we will refund accordingly.
• Full usage: If you have consumed all of your subscription's included minutes, a refund will not be issued as the service has been fully delivered.

To request a refund, contact us at support@tutorioo.com. Our support team will review your request and respond within 24 hours.

7. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose
• Share your account credentials with others
• Attempt to circumvent safety or content-filtering features
• Extract, scrape, or copy content from the platform
• Interfere with the operation of the service or its infrastructure

8. AI-Generated Content

Tutorioo uses artificial intelligence to generate lesson explanations, quiz questions, hints, and progress summaries. While we work to ensure accuracy, AI-generated content may occasionally contain errors. You should not rely solely on AI-generated content for high-stakes decisions. All AI content is supplementary educational material.

You retain ownership of any content you submit to the service (such as homework questions and quiz answers). By submitting content, you grant us a limited license to use it solely to provide the service to you. We do not use student-submitted content for marketing, advertising, or AI training purposes.

9. Intellectual Property

Tutorioo and its original content, features, and functionality are protected by United States and international intellectual-property laws. You may not copy, modify, distribute, or create derivative works from our platform content without our written permission.

10. Your Statutory Rights

Nothing in these Terms is intended to exclude or limit any rights you have under applicable US consumer-protection law (federal or state) that cannot be waived by contract. Where any provision of these Terms conflicts with such a non-waivable right, the non-waivable right prevails to the extent of the conflict.

11. Disclaimers

We do not guarantee specific educational outcomes. Every student learns differently and results will vary. The service is not a substitute for professional educational assessment, special-education services, or formal schooling. Our AI may occasionally produce inaccurate content — any concerns should be raised with a qualified educator.

EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Some US states (including, for example, New Jersey and Massachusetts) do not permit certain warranty disclaimers, so portions of this paragraph may not apply to you, and nothing in this paragraph is intended to disclaim any warranty or right that cannot lawfully be disclaimed under the law of your state of residence.

12. Limitation of Liability

To the maximum extent permitted by law, Tutorioo and Janzay LLC shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages. Our total aggregate liability for any claim arising under or relating to these Terms or the service is limited to the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) one hundred US dollars (US$100).

Nothing in this clause limits our liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability that cannot be limited or excluded under applicable US state or federal law (including, in some states, liability for gross negligence or wilful misconduct). If applicable law in your state does not permit the limitations above, they will apply only to the maximum extent permitted by that law.

13. Force Majeure

We will not be liable for any delay or failure to provide the service resulting from circumstances beyond our reasonable control, including but not limited to internet outages, third-party service failures, natural disasters, acts of war or terrorism, public-health emergencies, or government actions. We will take reasonable steps to restore the service as soon as practicable and will keep you informed where possible.

14. Termination

You may close your account at any time through your account settings. We may suspend or terminate accounts that violate these Terms or engage in harmful activity. Upon termination, your right to use the service ends immediately.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of any material changes by email or through a notice on the platform. Continued use of the service after changes constitutes your acceptance of the updated Terms.

16. Informal Dispute Resolution

Before filing any formal claim, you agree to first contact us at support@tutorioo.com with a written description of the dispute and the relief you are seeking. We will try in good faith to resolve the matter directly with you. The parties agree to engage in this informal-resolution process for at least 60 days before either party initiates a court proceeding. This 60-day period does not limit your right to contact a regulator at any time or to seek emergency injunctive relief where genuinely necessary.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws principles. The state and federal courts located in Sheridan County, Wyoming have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the service, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement of intellectual-property rights. The parties waive any right to a jury trial to the maximum extent permitted by law. The parties agree that, where the dispute is brought by a consumer, the consumer may instead bring the action in the courts of the consumer's state of residence in the United States.

18. Marketing Emails and CAN-SPAM

Marketing emails from us identify Janzay LLC as the sender, contain our Wyoming postal address, and include a one-click unsubscribe link in compliance with the CAN-SPAM Act. You can opt out of marketing emails at any time using the unsubscribe link in any marketing message or via your account settings. Opting out of marketing does not affect transactional emails (for example, account-security, billing, or service notices), which we may continue to send while you have an active account.